General FAQ's

If you need help or want to know more, why not contact us.

Below is a list of some of the common questions we are asked at Palfreyman Chartered Accountants. If you need help or want to know more, why not contact us?

What are your office hours?

Our office hours are 9:00 am to 4:30 pm, Monday to Friday.

Where are you located?

Palfreyman Chartered Accountants is located at 18 Vincent Street, Cessnock NSW 2325, in the picturesque Hunter Valley. Our office is 13 minutes from the Vineyards, 30 minutes from Maitland CBD and only 55 minutes from Newcastle CBD. While we do have clients who travel up from Sydney, we understand this isn’t a viable option for many and recommend you instead utilise our cloud systems and video conferencing, which means you don’t even have to leave your office.

My business is not based in the Hunter Valley. Do you service other areas?

We absolutely do! By working with the best technology, we can offer our clients a completely online experience with video conferencing, a secure online portal and cloud accounting systems. Our online portal is extremely easy to use and is completely secure, meaning it is much safer to use than email. Of course, if technology isn’t your strong point, we can also do your work via phone, email, fax and mail. We can also offer you support in learning how to use our Portal.

Our online systems mean that all our clients, even those that live remote, interstate or overseas, can stay up to date with their tax documents and receive advice when they need it.

What is the Palfreyman Chartered Accountants difference?

Palfreyman Chartered Accountants has been successfully growing businesses since 1997.

At Palfreyman Chartered Accountants, we are dedicated to our clients’ wellbeing. We understand that your life is about more than tax. We offer business coaching services to address your concerns and goals and provide you with frameworks that you can implement directly into your business to improve your circumstance. Our goal is to make your life easier.

You can be assured that your tax and business needs are in the best of hands at Palfreyman Chartered Accountants. As Chartered Accountants, our knowledge is always up to date, and our concepts are modern and forward-thinking. We embrace new technology and constantly look at ways to assist our clients.

To experience the Palfreyman Chartered Accountants difference, get in contact with our office today and organise your complimentary Business Health Check.

Why should I use a Chartered Accountant?

Put simply, engaging with a Chartered Accountant means that your tax needs are met with the most up to date advice, coupled with the highest standard of professional ethics available in the industry.

Calling yourself a Chartered Accountant involves extensive additional qualification programs and meeting the highest of industry standards. Chartered Accountants are bound by strict codes of standards and ethics and are monitored by Chartered Accountants Australia and New Zealand (CAANZ). In order to maintain membership with CAANZ, Chartered Accountants must take part in ongoing professional development and training every year. At Palfreyman Chartered Accountants, our Principal Simone Palfreyman is a Chartered Accountant who has been awarded a Fellowship from CAANZ. This is a wonderful honour that represents outstanding achievement and contribution to the Accounting industry.

How do your accounting fees work?

Generally speaking, businesses either sell their product, or they sell their time. As a professional service, it is our time that we sell to you. As a result, most of our work is charged based upon the length of time it takes our team to complete it. The “charge-out rate” used to calculate this depends on the staff members and level of skill and experience. The exception to our time-based billing is business and SMSF set-up fees.

Can you give me a quote for my accounting job?

While we can provide a rough estimate of the cost, the final cost will depend on hundreds of factors. These include the quality and efficiency of your recording system, whether or not your accounts are reconciled (and reconciled correctly), as well as the complexity of your set-up and the extent of your business activity. Different structures also have different statutory requirements, which can vary the cost even more.

Do I pay for advice?

All advice is invoiced, including phone calls, emails and meetings. We spend at least 20% of our time providing email and phone advice, so it is an important part of our services. This advice can save our clients thousands of dollars, so it is generally a great investment.

Why are my accounting fees higher than usual?

Generally, the main reasons are:

  1. There is more work to do this year, or it is more complex than usual. For example, your sales increased, you require a capital gains tax calculation, need additional taxation advice, or purchased additional equipment.
  2. CPI increase
  3. We were missing information. Unfortunately, if any information is missing, a job will be put on hold while we wait for your information. The more often a job is put down and picked up, the longer it will take, meaning it will cost you more.


Can I pay my accounting fees in instalments?

Yes, through Ezidebit. As a part of our commitment to customer service, we understand that some clients find it easier to manage their cash flow when they are able to pay off their accounting fee through the year by regular weekly, fortnightly or monthly instalments. Your instalment will be an agreed-upon amount that is automatically deducted from your bank account, thereby improving cash flow and minimising administration time. Please get in touch with us to found out how this could benefit you.